01
AI IVR for Retail & E-commerce
Where’s my order, can I change it, can I return it — answered on the first call, at 9pm and on Black Friday.
Contact Centre & Customer Experience ExpoExCeL London · 18–19 November 2026 · Stand CC-H10
Voice AI for the calls that don’t need a human
Newo answers your inbound calls, books the appointment, handles the routine, and hands the rest to your team. Come hear it live at stand CC-H10 or book 20 minutes with us before the show.
Hear the difference.
Most people can tell within three seconds that they’re talking to a machine — and that’s when they start pressing 0. Newo agents hold a real conversation: they interrupt gracefully, handle accents and background noise, and know when a call belongs with a person.
Voice AI that doesn’t sound like AI. Press play, or build your own in two minutes and call it yourself.
Recorded call
An insurance quote, start to finish
A Newo agent taking a car insurance quote call end to end.
Voice AI for the calls that don’t need a human
Order status. Appointment changes. Balance checks. Opening hours. Password resets. The calls that fill your queue and teach your team nothing.
Newo takes those end to end — 24/7, in the languages your customers call in — so your agents spend their day on the calls that actually need them.
What we’re demoing at CC-H10
Four live AI IVR demos. Pick yours.
Our stand has four demo kiosks, each built around a different industry’s calls. Pick up the handset, tell our IVR agent which one you want, and it routes you straight to that agent — the same way your customers would reach it.
02
AI IVR for Financial services & Insurance
Balances, claims status, card actions and first-notice-of-loss, handled with the identity checks your compliance team already signed off.
03
AI IVR for Healthcare
Booking, rescheduling, reminders and routine questions — so reception can look after the people in front of them.
04
AI IVR for Telecoms
Plan changes, outage updates, billing queries and SIM swaps, without the menu tree nobody finishes.
Can’t wait until November? Build an agent for your own use case right now.
Speaking session
After IVR: How AI Changes What Happens When Customers Call
Ryan McManus
VP of Marketing, Newo
For thirty years the IVR has been the worst part of the customer experience: a menu tree people fight through to reach a human. That era is ending. Ryan McManus, VP of Marketing at Newo shows what the first thirty seconds of a call look like when the system can actually hold a conversation: routine requests resolved on the spot, everything else routed to the right person with context attached. He covers what AI can own today, what still belongs with your team, and the handover design that decides whether customers notice the difference at all.
What you’ll take away
Which calls AI can own today, and which still belong with a human.
How to design the handover so customers don’t repeat themselves.
How to pilot AI IVR without rebuilding your contact centre stack.
Why book instead of walking up
Twenty minutes, booked, beats twenty seconds in a busy hall.
We’ll have your use case ready.
Tell us your industry and call volume when you book and we’ll configure the demo around it.
You get the people who build it.
Our EMEA team plus engineering are on stand, not just sales.
You leave with a number.
Rough volumes in, rough business case out — before you brief anyone internally.
Book a meeting
Book your slot at CC-H10
Pick a time on 18 or 19 November. We’ll confirm by email with the stand map and a mobile number for the day.
For agencies, BPOs and telcos
Partner with Newo to bring Voice AI to your clients.
If you run an agency, BPO, telco or CX practice, your clients are already asking for Voice AI. Newo’s white-label program lets you ship it under your own brand — your pricing, your relationship, our platform underneath.
Partners are at CC-H10 too. Tell us you’re coming and we’ll set aside proper time rather than catching you between demos.
Already a partner? Book a stand slot with the team.
See you at CC-H10.
Contact Centre & Customer Experience Expo · ExCeL London · 18–19 November 2026
Newo at Contact Centre & Customer Experience Expo 2026